These are the Terms and Conditions that govern the use of E-SCOOLA and all its related sites and Services. By using the E-SCOOLA Educational platform, you agree to these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not access, or use the platform.
The following Terms and Conditions shall apply to all Users in relation to E-SCOOLA provided Services through E-SCOOLA “The platform”. These Terms and Conditions come into force once you accept Service through the platform or through any other form of communication with E-SCOOLA.
Please note that you should review and agree with our Privacy Policy as it is an integral part of these Terms and Conditions.
This Agreement supersedes any prior agreements between E-SCOOLA and you. E-SCOOLA may immediately terminate this Agreement and/or any provision of Services thereunder, or generally cease offering or deny access to the Services or any portion thereof at its sole discretion, at any time for any reason, without incurring any liability towards you.
The User agrees and accepts that the use of the Platform and the Services provided by E-SCOOLA is at the sole liability of the User, and further acknowledges that E-SCOOLA disclaims all representations and warranties of any kind, whether expressed or implied.
The following definitions apply to the Terms and Conditions set out below. These Terms and Conditions, along with the Privacy Policy, hereby set out the whole agreement and understanding between E-SCOOLA and the User (“TUTOR OR STUDENT”), whether an individual or entity that accesses Our platform.
“We”, “Us”, “Our”, the “Company”, “E-SCOOLA”, and “platform” shall refer to E-SCOOLA, its employees, and authorized agents.
Users: shall refer to any independent people (whether an individual or entity). They are represented by the tutors, students, and parents who visit, access, or benefit from the variety of Services offered on the platform.
Services: means E-SCOOLA’s Services as described by these Terms and Conditions.
Educational platform: It refers to the E-SCOOLA’s platform, which provides services that can be utilized through it and will hereafter be referred to as 'the platform'.
Force Majeure: means an act of God, including but not limited to fire, floods, storms, hurricanes, typhoons, volcanic activities, or earthquakes, as well as acts, orders, or requests of a sovereign or a government and/or of anybody purporting to be or to act for such authority, wars, whether declared or not, war-like actions, revolutions, riots, civil insurrections, or civil commotions, as well as strikes, lockouts and/or similar actions in labor disputes, and any other comparable cause beyond the control of a party unless its performance has been expressly guaranteed by expressly waiving the exemption of a Force Majeure event.
Applicable Laws: means the laws of The United Arab Emirates.
To benefit from the Services, you shall provide the platform with all required information in order to create your Account and allow the platform to provide you with the Services. Otherwise, you shall navigate the platform as a guest.
In case of registration as a tutor:
In case of registration as a student:
In case of registration by:
You agree to maintain true and accurate, complete, and up-to-date information in your Account. You are responsible for all activity that occurs under your Account, and as such, you agree to always maintain the security of your Account username and password, unless otherwise permitted by E-SCOOLA in writing.
Accounts are not transferable. You agree to reimburse E-SCOOLA for any improper, unauthorized, or illegal use of your Account by you or by any person obtaining access to the Platform, Services, or otherwise by using your designated username and password, whether you authorized such access.
You agree that you are solely responsible for all activities that occur in connection with the E-SCOOLA Account. You shall notify us immediately of any unauthorized use of your Account.
We may terminate or suspend access to your Account or your ability to use the Services, in whole or in part, at our sole discretion, for any or no reason, and without notice or liability of any kind. For example, we may terminate or suspend your Account or ability to use the Services if you misuse the platform. Any such termination or suspension could prevent you from accessing your Account.
If E-SCOOLA suspects, at its sole discretion, that any of the information you provided is untrue, inaccurate, incomplete, or not current, without prejudice to any other rights and remedies of E-SCOOLA under these Terms and Conditions or under the Applicable Laws, we have the right to suspend or limit your access to the platform and its Services.
E-SCOOLA may (in its sole discretion and at any time), make any inquiries it considers necessary (whether directly or through a third party), and request that you provide a response with further information or documentation, including without limitation to verify your identity and/or ownership of your financial instruments. Without limiting the foregoing, if you are a business entity or registered on behalf of a business entity such information or documentation may include your trade license, other incorporation documents, and/or documentation showing any person's authority to act on your behalf. You agree to provide any information and/or documentation to E-SCOOLA upon such requests. You acknowledge and agree that if you do not, E-SCOOLA without liability may limit, suspend or withdraw your access to the Platform. We also reserve the right to cancel unconfirmed/unverified Accounts or Accounts that have been inactive for a long time.
E-SCOOLA is an educational electronic Platform that aims to improve the method of presenting scientific material to students and to help tutors present the scientific material in a modern and advanced manner and to offer their efforts in return for a financial reward that suits them by providing a group of educational courses for students, for example, but not limited to English language courses, Physics, Chemistry, and the Arabic language by registering and providing more than one tutor to be chosen according to the evaluation on his page.
Educational sessions are presented by the tutor in one of the following ways:
A certain number of students are gathered, and the date for it is listed on the tutor’s page on the platform, the fees prescribed for it, and the subject presented in the session.
The session takes place in the presence of only one student and the tutor, and it is agreed upon between the student and the tutor in particular, as it is only available between the student who wants to take the session and the tutor only, and accordingly, its time and fees are listed on the tutor’s page.
These are sessions that take place in person and face-to-face, where the student and tutor meet in a specific place and agree to hold the session. This type of session requires the physical presence of both parties and differs from online sessions held by fire. It is possible to gather a specific number of students, and the time for it is listed on the tutor’s pages on the platform designated for it and the material presented in the session.
These are sessions that take place in person and face-to-face, where the student and tutor meet in a specific place and agree to hold the session. This type of session requires the physical presence of both parties and differs from online sessions held by fire. Therefore, a private session for only one student to attend with the tutor is agreed upon between the student and the tutor in particular, as it is not required except between the student who wants to have the session and the tutor only, and the time and fees for it are listed on the tutor’s page.
The tutor evaluates each student after completing the session, whether the session is group or individual, and lists the evaluation for each student on the tutor’s page within the student’s file listed in the tutor’s account. This evaluation should be based on the student’s focus, participation during the session, and performance of the student’s homework assignments.
Subject to the User’s compliance with these Terms and Conditions, E-SCOOLA grants the User a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to:
Any rights not expressly granted herein are reserved by E-SCOOLA and may be revoked at any time without notice to the User.
The User shall not use any trademark or any intellectual property rights belonging to E-SCOOLA from any part of the Services and shall not reproduce, modify, prepare, publicly, perform, transmit, stream, broadcast, or otherwise exploit the Services except as expressly permitted by E-SCOOLA in writing, and shall not decompile, reverse engineer or disassemble the Services, and shall not link to mirror or frame any portion of the Services or launch any programs or scripts for the purpose of scraping, indexing, surveying or otherwise data mining any portion of the Services, or unduly burdening, or hindering the operation and/or functionality of any aspect of the Services or attempt to gain unauthorized access to or impair any aspect of the Services or its related systems or networks.
The User may not post anywhere else on the site (as determined at our sole discretion): solicitation, advertising, foul language, profanities, obscenities, culturally offensive material, religiously offensive material, critical political content, material that may threaten the public interest or national security, defamatory or libelous harassment, or other content that may be offensive or indecent.
Copying, transmission, reproduction, replication, posting, or redistribution of (a) Content or any portion thereof and/or (b) the Services more generally is strictly prohibited without obtaining prior written permission from the company that owns the E-SCOOLA Platform. Please direct your request to: ________________
By creating an account, you agree that you are communicating with Us electronically. Therefore, you consent to receive periodic communications from Us. E-SCOOLA will communicate with you via e-mail or may send you information via text messages (SMS), as well as by posting notices on the Platform as part of the normal business operation of your use of the Services. You acknowledge that opting out of any of the said means of communication may affect your use of the Services.
You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
E-SCOOLA will request your agreement during the registration process to send you promotional emails or notifications related to the Platform and its Services. If at any time, you decide that you do not wish to receive promotional emails, you can opt-out of receiving such promotional emails by clicking on the link at the bottom of any promotional email.
E-SCOOLA provides the electronic payment method on the Platform by electronic payment methods either by themselves or by the third party, including, but not limited to, credit cards, electronic bank wallets, or through mobile networks (direct deduction from the balance or with the collection of bills). Additionally, students may pay for services in cash directly to tutors. Tutor’s dues are paid weekly, and any discrepancies in session details must be resolved directly between the tutor and the student.
E-SCOOLA reserves the right to alter, change, modify, or provide the payment methods and the fees of the Services without prior notice. However, such changes will be reflected on the Platform prior to you ordering.
E-SCOOLA shall have no responsibility for any error, damage, or any matter similar that may arise to the User as a result of using the online payment, either the payment done through the Platform or third party, such shall be the responsibility of the User.
You shall ensure sufficient coverage of the respective account that covers the orders and shall abide by the credit card transaction limits. The User shall agree to receive a receipt via email or text or through the Platform itself following your payment of the fees.
E-SCOOLA shall not charge the Users any extra fees for making an online payment, except for administrative expenses, which represent a percentage of (%) of the payments.
E-SCOOLA may (in its sole discretion and at any time), make any inquiries it considers necessary (whether directly or through a third party), and request that you provide it with further information or documentation, including without limitation to verify your identity and/or ownership of your financial instruments. You agree to provide any information and/or documentation to E-SCOOLA upon such requests. You acknowledge and agree that if you do not, E-SCOOLA without liability may cancel the transaction, limit, suspend or withdraw your access to the Platform and/or your membership on the Platform.
In the event that the student is not satisfied with the quality of the session provided to him by the tutor, he has the full right to recover the full amount paid to the tutor. He can provide feedback, and E-SCOOLA will investigate the matter. If the complaint is verified, the tutor can waive the fee for that session.
E-SCOOLA grants students the possibility of refunds according to the following circumstances:
To request a refund, please follow these steps:
Refund Methods:
The refund will be processed using the same payment method used in the original transaction. If this is not possible, the refund method will be agreed upon between the user and E-SCOOLA. The user will bear any applicable refund fees. Typically, the amount will be refunded to the student within 5 business days from the completion of the refund processing.
The following payments are not eligible for a refund:
E-SCOOLA determines the possibility of cancellation for students and tutors according to the following conditions, whether in person or online sessions:
Cancellation Online Sessions by Students:
Cancellation In-Person Sessions by Students:
General Cancellation Guidelines:
Tutors and students are encouraged to notify each other of cancellations as early as possible to avoid penalties and to ensure proper rescheduling.
Cancellation by Tutors (Online Sessions, In-Person Sessions):
General Instructions for Cancellation:
Tutors and students must notify each other of cancellations as soon as possible to avoid penalties and ensure appropriate rescheduling.